Maid Service Frequently Asked Questions

  • How many people do you send to my home?

    • Normally, we send a team of 2 uniformed cleaners to clean your home. Each person checks each other's work and the team stays until both members of the team are satisfied that the job is complete. Barring illness, vacations and unforeseen circumstances, the same team will clean your home each week.
  • Are you Insured and Bonded?

    • Absolutely!
  • Are your employees covered by Workman's Compensation Insurance?

    • Yes!
  • Can I just get a rough estimate of how much it will cost to clean my home?

    • Basic prices for Maid services are typically ranges from $80 to $400 depending on the size, frequency and cleaning requirements. Please use our “Free Instant Quote” button on our site and fill in the form in its entirety. The information requested and received takes into account many of the possibilities encountered when cleaning your home. The completion and submission of the Quote form is the best option for providing a remote estimation of cost. However, we can't tell you exactly where the price for your cleaning will fall sight unseen. Our pricing is completely customized and home specific. Through our experience we have learned that every home is as unique as its owner occupying the home. We factor in many different situations and scenarios when calculating our pricing, including but not limited to the presence of pet hair, clutter, size of home, move-in or move-out services, interior appliances, laundry serves and even your way of life. Our pricing is based on square footage and number of bedrooms, initial services vs recurring services, one-time clean and various add-on.
  • How do you monitor quality?

    • Each member of the team checks the other team-members' work and then signs off on the work ticket. Periodically, spot-checks are conducted by our management team, however, we will not make unscheduled or unannounced entry to your home without your prior consent.
  • What type of training do your maids receive?

    • Excellent question! Our management team and cleaners are constantly trained in proper cleaning techniques; use of different cleaning products; proper use and maintenance of cleaning equipment; use of alarm systems; workplace safety; organizational and time management skills; knowledge of our company's policies; communication skills, with the client, co-workers, pets and the company; and map-reading skills.
  • Do I need to be home?

    • Most of our customers are not home when we clean their homes. We keep detailed information about each client's home regarding pets, access, and alarm codes as well as any special instructions. If you prefer to be home, we will schedule a time that is mutually convenient.
  • How will you get into my home?

    • You can give us a key, hide a key, give us a code to the garage door if you have a keypad outside or, make sure that someone is home when we arrive.
  • If I give you a key, how will it be protected?

    • All keys are marked for identification with a code # (no address or customer name is used) and locked in a safe when not issued to the cleaning team for the day of your cleaning. Only the owners has access to the safe.
  • What about pets?

    • Many of our clients have pets of some kind. Pets are no problem, but we do need to know if you have pets. Pets will need to be secured by the homeowner so that we can clean your home.
  • Is there anything I need to do before the cleaning?

    • Yes, please. In order to provide quality cleaning, please pick up clutter and secure cash, jewelry and other small valuables.
  • What if something is missed or not cleaned properly?

    • Simply call our office at (703)425-0300 right away we will have the cleaning team return to your home within 24 hours to correct anything that needs attention. We answer our phone from 8: 00am until 6:00pm Monday through Friday. You can also email us at info@grimesolvers.com.
  • How is payment handled?

    • The method of payment is arranged at the time your home is scheduled for cleaning. You can leave a check on the kitchen countertop or give cash if you are home.We also accept online payments by accepting PayPal, Visa, MasterCard, Discover, and AMEX.
  • What time will you be cleaning my home?

    • Once a cleaning date is agreed upon, you are scheduled in our computer system. Normal cleaning hours are 8:00AM to 4:00PM and we would prefer to have the flexibility to arrive and depart between those hours, however special requests for either before or after can usually be accommodated at no additional charge.
  • Who provides the supplies and equipment?

    • We will provide all of the cleaning supplies and " tools of our trade." We never use industrial strength chemicals or cleaning solutions to clean your home. If you would prefer to provide the cleaning supplies, just ask us!
  • What about " special requests" ?

    • We love special requests! Please communicate any additional chores or services or cleaning procedures you desire directly to our office at (703) 425-0300. Every effort will be made to accommodate you.
  • Do you clean windows?

    • Yes, but for an additional fee.
  • What don't you do?

    • Our employees can not climb higher than a step stool, work outside the home, move furniture, lift any objects over 20 pounds, prepare meals, or provide any pet or children-related services.
  • How do I get regular service started?

    • Simply give us a call at (703) 425-0300, email us at info@grimesolvers.com or complete our on-line service request.
  • Will the price always be the same?

    • For regular cleaning clients, once set, the fee will be the same each time we clean.
  • Do I have to sign a contract for service?

    • We do not require signing of any long term contract.
  • What is the availability of your services?

    • Our regular working hours are 8: 00AM to 4:00PM Monday through Friday.
  • What if I want to cancel a scheduled service?

    • No problem. All we ask is that you contact us at least 48 hours prior to your scheduled cleaning. Cancellations with less than 48 hours’ notice are subject to a $50 cancellation fee. Please keep in mind that each day's cleanings are scheduled in advance and cancellation may mean your cleaning team may not have a full day's work.
  • What if my regular cleaning day falls on a holiday?

    • We will contact you ahead of time to arrange an alternate day for that week. We do not work on New Years day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve or Christmas Day.
  • How do I provide feedback on my cleanings?

    • If you find that anything was missed or not cleaned properly, just call our office at (703) 425-0300 right away and we will have one of our cleaning team member return to your home within 24 hours to correct anything that needs attention.
  • Should I tip the workers for a job well done?

    • Tipping is neither required nor expected. If you do choose leave a tip (extra cash left on the kitchen counter will always be considered as a tip, we do not provide change) it will be shared equally by your cleaning team. Please be advised that an occasional email (info@grimesolvers.com), phone call (703-425-0300) or note to the office or team when they really impress you will mean a lot.
  • Why should I hire Grime Solvers Cleaning Service and not a cleaning lady or housekeeper?

    • Grime Solvers Cleaning Services makes house cleaning easy for you by managing all the details of employment, including filing all required state and federal paperwork and paying taxes. We are also bonded and insured, so you are protected against theft, accidental breakage or accidents inside your home. When you hire an independent cleaning person, there are some important requirements to be aware of. According to Internal Revenue Service Publication 926, Household Employer's Tax Guide, if you hire someone to do household work and if you control not only what work is done, but how it is done, you are considered to have a household employee. If you are going to hire a household employee, it is important to understand your obligations as a household employer. For more information about household employees, see IRS publication 926 at http: //www.irs.gov. If you are a domestic employer and pay your employee in cash or off-the-books, you are liable for unpaid taxes. Furthermore, your employee is not contributing to their Social Security account and may have difficulty establishing credit. [This information is not intended as tax advice. You should consult your tax advisor to determine your actual requirements.]

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Grime Solvers - Local Cleaning Service In Springfield, Virginia

Grime Solvers Cleaning Service Is Bonded And Insured